3CX CALL CENTER

Slash Your Phone
Bill by 80%

Save up to 80% on your telco bill. Get 3CX Free Through AG Telecom!
With 3CX Call Center, you can reduce your phone bill by up to 80% with the use of SIP Trunking and VoIP technology. This means you can save more money on communication costs while enjoying high-quality voice and video calls.
  • Support SIP Trunks
  • Free Video Conferencing
  • iOS and Android Apps
  • Free Video Calling

Unified
Communications

Unified Communications Presence, Chat, Voicemail, Fax 2 Email
  • Real-time Presence
  • Voicemail to Text & Email
  • Web Chat
  • Fax 2 Email

Web Conference

With 3CX Call Center, you can easily conduct web conferences with your team members, customers, or suppliers. This feature allows you to collaborate in real-time, share files, and communicate effectively from anywhere in the world.
  • Eliminate expensive web Conferencing Services
  • No Monthly subscription fees
  • Save on call conferencing costs
  • No Expensive Cameras to buy

Office Without
Limits

3CX Call Center provides you with the flexibility to work from anywhere, whether you are in the office or on the go. With its mobile app and web client, you can easily stay connected to your phone system, colleagues, and customers from anywhere with an internet connection.
  • Android Phones
  • iOS Phone
  • Android Tablets
  • iOS Tablets

Why Choose 3CX With AG Telecom

Web Console

– Manage your call center from a user-friendly web interface.

View Contacts

Access all your contacts in one place for quick and easy reference.

Dashboard

Monitor your call center performance in real-time with an easy-to-use dashboard.

Agent Status Display

Know the status of your agents at a glance, including who is on a call, available or away.

Call Details

Get detailed information on every call for better tracking and analysis.

Instant Escalation

Quickly escalate calls to supervisors or managers when needed.

Call Back

Allow customers to request a call back instead of waiting on hold.

Call Recording

Record calls for training, quality control, and compliance purposes.

Customer Service with Contact / Call Center Software

3CX Call Center includes powerful contact center software that enables you to provide excellent customer service to your customers. You can easily manage incoming calls, route them to the right agent, and provide personalized service.

Never Miss a Call – Advanced Contact Center Reporting

Advanced Contact Center Reporting: With 3CX Call Center, you can track and monitor all incoming calls to ensure that no customer call is missed. Its advanced reporting feature allows you to analyze call patterns, agent performance, and customer feedback to improve your overall customer service.
  • Integrated Wallboard for real-time monitoring
  • SLA and Callback Statistics
  • Detailed reports of longest wait time and abandoned calls
  • Call Back option for customers not willing to wait
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Advanced Queue Strategies and Real-Time Statistics

3CX Call Center offers advanced queue strategies that enable you to prioritize calls based on your business needs. You can also view real-time statistics that provide you with insights into agent activity, queue status, and customer satisfaction.
  • Log agents in and out of queues
  • Call Back – callers can hang up and keep their position
  • Hunt by Threes – Random & Prioritized
  • Round Robin

Superior Call Center Features Included

With 3CX Call Center, you get a complete suite of call center features such as call recording, call queuing, IVR, and more. These features enable you to provide high-quality customer service and improve your overall business communication.
  • Listen in allows you to listen to a call without the caller or agent knowing
  • Agents making a mess of a call? Use Barge in to take over
  • Train new agents during a live call with the whisper function
  • Live chat & talk with your website visitors
call-center-wallboard
call-center-crm-integration-1

Server-side CRM Integration

3CX Call Center integrates with popular CRM software such as Salesforce, Microsoft Dynamics, and more. This integration allows you to streamline your business communication and provide personalized service to your customers.
  • Zendesk, Salesforce, Freshdesk, Office 365, Microsoft Dynamics and more
  • Launch phone calls with a single click from your browser or application
  • Automatically link incoming calls to customer records
  • Ensure customer satisfaction with quick and easy logging of interactions

SIP TRUNKS FROM AG TELECOM

At AG Telecom, we offer reliable and high-quality SIP trunks that enable you to make and receive calls over the Internet. Our SIP trunks are designed to work seamlessly with your existing PBX system, and we provide support for a wide range of SIP-compatible PBX systems. With our flat monthly rate, you can enjoy unlimited calling to anywhere in the world without having to worry about hidden fees or charges. Our SIP trunks are easy to set up and use, and we use secure connections to ensure the privacy and security of your calls. With AG Telecom, you can experience crystal clear voice quality, HD voice support, and exceptional customer service and support.
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