3CX Customized Wallboard and Reporting
Get a better overview of your statistics for individually agents or queues! 3 Months free licnce only £130 setup cost
Business Owners and Call Center Managers 3CX wallboard is free for 3 months
3CX Customized Wallboard and Reporting is a service that provides businesses with real-time information and analytics on their call center performance through customized wallboards and reports. The service allows businesses to easily create custom wallboards with real-time metrics such as call volume, wait times, and agent performance. This information can be displayed on large monitors or screens to help businesses better manage their call center operations and make informed decisions.
The service also provides detailed reports on call center performance, which can help businesses identify trends, track agent performance, and measure customer satisfaction. These reports can be customized to suit the unique needs of each business, and can be generated on a regular basis or as needed. With 3CX Customized Wallboard and Reporting, businesses can gain valuable insights into their call center operations and make data-driven decisions to improve customer service and overall performance.
See the Real-time Leaderboard in action.
The real-time Leaderboard is an ideal contact centre management tool. When placed on a big monitor in the office no-one can hide, this drives competition between staff to beat each others numbers and be number 1 on the leaderboard. It shows call information per person and also has 5 custom columns which can display a value which can be a quantity of calls with a specific account code, or these values can be read from an external file.
The external file can be manipulated by a person or output from a third party system (sales management, CRM, accounts system etc) This means that quantity of sales, leads, appointments and targets can also be shown next to each person. Any columns can be hidden to suit your requirements (e.g. inbound only, outbound only contact centre) The colours of the background and columns are configurable, so is the font size and colour.
There is a screensaver/slideshow function which could show a visitor welcome message, company logo or motivational slides.
The wallboard triggers can be set to play a sound every “x” calls and separate sounds for the custom columns to signify a “sale”.
See the Report Generator in action.
3CX wallboard includes a wide array of reports from a standard bill to more detailed graphical analysis. Simply select the type of report to run, set your report criteria, such as the date range, departments/extensions and then click “Generate”. You can save the settings you’ve entered so that you can run the report again the next day, week or month. This can all be achieved with a few clicks of a mouse and and can also be automated for your favourite regular reports. Reports can also be automatically emailed to you 24 hours a day so even from the other side of the world you can still have a handle on how your business is performing. The software uses standard industry dBase databases that allow additional data manipulation via ODBC / Crystal Reports or other third party applications. The Report Generator can also be installed on one or more remote PCs to allow Managers/Team Leaders to run reports, there is no limit and no licence costs for this.
See the Configuration Panel in action.
3CX wallboard processes the information from your phone system in real-time so that you always have the most up-to-date information in your call reports. The system runs as a service so operates ideally in a server or client environment. The system is supplied with the latest OFCOM area code list and BT’s charging structure to ensure correct call pricing. You can easily change the charges to suit your carrier. All elements of the system can be configured including currency and charging periods. This gives 3CX wallboard the ability to operate in any country or environment.
See the Real-Time Group Wallboard in action.
The real-time Group Wallboard shows departmental call activity, this could be Sales, Customer Service etc, and/or can be teams within departments, e.g. Northern Sales, Southern Sales, or UK Team, Export Team etc, it is highly configurable. The bottom row of the screen can be set to show totals for all displayed departments. The font colour can be changed, and the font size autosizes to the size of the window. There is a screensaver/slideshow function which could show a visitor welcome message, company logo or motivational slide.
See the Real Time Statistics in action.
The real-time Statistics module shows calls in, out and unanswered. The daily values update as calls are made or received. The extensions displayed can be filtered for an individual or groups of extensions. The lower half of the screen shows details for each displayed extension.
See the Real Time Graph in action.
The real-time Graph module displays data in a bar chart format. The 4 bars display incoming and outgoing call volume, total call duration and average time to answer. The 4 bars can be turned on or off to suit your needs. The Graph Module has auto sizing scales on the left and right sides of the bar graph.
- Why use us? – Our call logging software is designed to provide you with the most reliable, accurate and efficient call data management solution.
- Wallboards Our customized wallboards allow you to monitor call activities and metrics in real-time.
- Auto reports by Email – Get automated email reports on a regular basis to help you stay on top of your call center performance.
- Unanswered Call Reports – Get detailed reports on unanswered calls, helping you identify areas of improvement.
- Unanswered Call Reports – Every call is logged, allowing you to easily return unanswered calls from your customers.
- Increase performance – Our call logging software helps to increase the efficiency of your call center, leading to improved performance.
- Improve response times – Our software helps you to identify areas where you can improve response times, ensuring customer satisfaction.
- Monitor communications capacity – With our software, you can monitor your communications capacity, ensuring that you have the resources you need to handle your call volume.
- Compatibility – Our call logging software is compatible with a wide range of platforms and phone systems, making it easy to integrate into your existing setup.
- 3CX wallboard is straight forward to install (we can do this for you). Simply follow the wizard and configure the software to connect to your phone system’s SMDR data output (via IP,Serial,File etc).
- Then select your phone system type from a selection of preset models.
- You’re now ready to display data, run reports and use wallboards.If you have a new phone system that isn’t in the list, we will add it in for you, free of charge! Together with our price promise (we’ll beat any other genuine call logger quotation by 10%) we can guarantee that our systems are the best value available today. You’ll also find that on our website we’re happy to publish our system prices – so that there aren’t any nasty hidden surprises!
On-Site Installation + Setup + Training This service includes sending a team of experts to your location to install and configure your 3CX system. The team will also provide training to your staff on how to use the system effectively.
Remote Installation + Setup + Training This service allows you to get your 3CX system up and running quickly without the need for on-site visits. Our remote installation and setup team will guide you through the process and provide training to your staff remotely.
Annual Software Maintenance This has 2 major benefits:
- Service Desk Support (24 hour): If you have any queries or problems with the software you can phone or email our Service Desk and we will help you solve them, this often also extends to underlying PC issues and liaising with phone system maintainers so we can talk “tech to tech” with them.
- Software Updates: For the duration of your support contract (renewable annually) you will be informed of new software releases which you can upgrade to for free, this means you always have the latest features and their associated benefits.